TV Show

Episode #131: Never Start With An Apology

Beginning your talk in Japan with a series of apologies is standard practice. First apologise for speaking ...

Episode #130: Finding New Clients

Marketing plays a key role in generating leads. They are trying to maximise the accuracy of the segmentatio...

Episode #129: The Details Matter

“The Devil Is In The Detail” saying, reflects ancient wisdom about taking careful notice of small things. E...

Episode #128: Bring Credibility To Your Presentations

When presenting and you can’t back up who you say you are with the goods, credibility declines rapidly and i...

Episode #127: Client Meeting Excellence

Salespeople are very busy, rushing around finding new clients, developing leads, networking, cold calling, a...

Episode #126: Hustle

We need “good hustle” from our salespeople. Not “hustle” in the sense of tricking clients into arrangements...

Episode #125: Pour On Your Evidence When Presenting

Evidence is good and lot of evidence can be even better, depending on how we present it. Blasting our audie...

Episode #124: Sales Followup Essentials

Proper follow through after the sale is critical. The difficulty of gaining a sale is hard enough, but the r...

Episode #123: How To Generate Great Ideas

How to best tap into the idea potential of our work teams? We know that the success of the organisation wil...

Episode #122: How To Sustain Audience Interest

We know that first impressions really count and we have planned the start. We contacted the organisers well...

Episode #121: Customer Service Mastery

Service provision should be linear but it isn’t. We receive great service followed by bas service. Why is ...

Episode #120: Dealing With HQ

Trying to explain Japan to your boss back at HQ is a real pain. HQ ideas on solutions for Japan rarely hit ...

Episode #119: Explaining Complex Subjects

Complex subjects are usually presented by technical experts. It is rare to find one done well though. How ...

Episode #118: Be Certain in Sales

No one wants to be sold, but we love to buy. The difference between these two approaches comes down to t...

Episode #117: My Motivation Isn't The Boss's Job

Motivation is simple. It comes from within. If you don’t believe me, try yelling to your staff member “b...

Episode #116: Professional Women Presenters

Japan is a male dominated society, especially in business. If you are a female presenter in business, the...

Episode #115: Don't Just Tell When Selling

The facts, data and details of our solution are addictive. So addictive, we want to start telling the pr...

Episode #114: Persuasive Leadership

To be successful in business today, we need to be able to access the full capability of our team. The boss...

Episode #113: Hero To Zero In Two Seconds

Audiences are so impatient today. Worse still, they have a powerful weapon of escape from us in their han...

Episode #112: Principles First Salespeople Win

Having a code in sales is critical. How do we keep an even keel in a profession which is continuously buf...