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Episode #50: How To Deal With Stage Fright

I absolutely hated the prospect of public speaking. In fact, I was a whimp and ran away from every chance I ...

Episode #49: How To Keep Staff Departure Damage To A Minimum

The classic brutalist image of a departure from the firm is from the finance industry. The departee is hande...

Episode #48: Key Things Not To Do When Negotiating

https://dale-carnegie.wistia.com/medias/mixfvf4qg6 We rarely meet super pro negotiators in business. Often t...

Episode #47: How To Incinerate Your Personal Brand

When we represent our organization in a public venue delivering a talk there are two brands on display. Our...

Episode #46: One Minute To Star

What are you like on creating first impressions with people you meet for the first time? We are all aware th...

Episode #45: Few Presentations Are Clear Enough

We are only down to a few seconds today, when we start a talk before the audience decides their phones are m...

Episode #44: Middle Managers Are Your Firms Lifeblood

Middle Managers are going to be the leadership group most directly interacting with the younger generation o...

Episode #43: 17 Generations Of Old Style Japanese Service

Customer service is a crowded field, with so many consumer products and services duking it out for survival....

Episode #42: Presentations Backed By Evidence Do Better

It is a fine line we have to tread. We want to be supplying data etc as evidence to support what we are say...

Episode #41: How Do You Make People Feel

Maya Angelou noted, “I’ve learned that people will forget what you said, people will forget what you did, bu...

Episode #40: Bad Buyers

The Buyer is God not King in Japan and that difference is huge here. There are so many cases of buyers trea...

Episode #39: Keys To Owning The Room When Presenting

Should the business presentations world be a democracy where anyone can speak? Actually no. Who wants to s...

Episode #38: Finding Your Confidence

Our collective level of confidence can make a huge difference in the workplace. If we are prepared to try t...

Episode #37: The Death Valley Of Sales

Sales is an emotional roller coaster. It is also a roller coaster of results. We have sales rolling in and...

Episode #36: No More Nerves Public Speaking

Anyone presenting in public eye is going to experience fear. I am a veteran, having done over 500 public sp...

Episode #35: People Issues Are Always Hard

Dale Carnegie Training conducted a global survey to examine what are the key people issues organisations are...

Episode #34: The Holy Grail Of Sales

We hadn’t thought of that or we hadn’t planned for that are holy grail of sales. This is what the client is...

Episode #33: Presentations Can Be Scary

Speaking in front of groups is a learnt skill, except that we don’t bother to learn. Oh, so and so is a natu...

Episode #32: Leading The Next Generation

Who would have thought we would be seeing the job mobility we are witnessing today in Japan. This is a recen...

Episode #31: Principled Salespeople

There is no doubt that having a solid personal philosophy for how we deal with others is a sound idea. Few ...