TV Show

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #214: Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Di...

Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Business Lessons Straight From The Karate Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #213: Nicolas Villeger, Founder & Managing Director, Tradentry

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and ...

Episode #220: Close The Gap With Your Audience In Japan

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese law...

Superior Customer Service In Japan

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode 320: Client Contact Insights In Japan

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute be...

Episode #212: Bernard Delmas, Lead Independent Director, Nissan Motor Corporation

Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin ...

Episode #211: Christian Mecker, President Bosch Mobility South And East Asia

Previously Christian was VP Sales and Application Diesel Systems Robert Bosch, General Manager Robert Bosch ...

Episode #210: Tim O’Rourke, Country Manager, Meltwater Japan

Previously Tim has held a number of roles with Meltwater: Area Director, Managing Director Australia, Senior...

Episode #219: Be A Showman When Selling In Japan

Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con ...

Episode #218: Unleash Your Own Insights When Presenting In Japan

In our lives, we have harvested a lot of experiences, which we can use in our presentations. If we were bet...

Episode #217: Sales Is Simple In Japan

Imagine my surprise, as an expert in sales training, when I meet salespeople who have not spent even one sec...

Episode 319: Nerd Presenter Errors In Japan

I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very ...

Episode 318: Be Both Busy and Organised In Japan

Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Proje...

Episode 317: Sales Is A Process In Japan

Because the vast majority of people in sales have no idea what they are doing, they are making it up as they...

Episode #209: Ji Watson Representative Director, CEO, MW Japan; EVP, CFO, MW APAC

Previously Ji was Senior Partner, IBM Worldwide Finance and Operations Director at Ogilvy and Mather Adverti...

Episode #216: Future Staff Requirements In Japan

Japan loves rote learning and parents will pay cram schools to get their kids fully tuned up and on to the e...

Episode 316: Inspire Your Audience

At the start of our class on High Impact Presentations, we ask the participants to think about what type of...