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Episode #181: Superior Customer Service

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #282: Don't Promote People Without Training Them First

In the military, junior officers are the equivalent of middle management in business. In times of warfare t...

Episode #145: Takeshi Fujiwara, Ex-President, BBraun Japan

He started work as an industrial engineer, later joined a second Japanese company who sent him to Germany, w...

Episode #281: Read The Vibe When Selling

There is a saying in Japan, Kuki wo Yomu, which means read the air or be aware of the atmosphere or subtexts...

Episode #144: Carl Eklund, Ex-President, Volvo Japan

Carl Eklund has been in Japan since 1979. He has had many high profile positions in Japan, including Presid...

Episode #180: Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #143: David Macdonald, Ex-CEO Discovery Japan GK

David Macdonald was originally a JET in Japan in 1995. He joined NTT Docomo in 1999 and then joined Walt Di...

Episode #280: Crucial Presentations

Usually when we hear the term “presentation”, we think of a public arena, a big crowd and a lot of formality...

Episode #179: When Do We Hit Our Limit As The Presenter

Sometimes you see a confident leader really bomb their presentation. It doesn’t happen all that often, but ...

Episode #279: Anticipate Issues As The Leader

Wayne Gretzky is famous for the ice hockey quote “skate to where the puck is going to be” about anticipatin...

Episode #278: How To Handle "No Budget" Pushback

“We Don’t Have Any Budget”. Yes You Do! In the profession of sales, this is one of the most widespread pus...

Episode #142: Takeo Obayashi, Chairman, Obayashi Corporation

Established in 1892, Obayashi Corporation a $5 billion listed enterprise, is one of the top 5 construction c...

Episode #178: Add Some Pizazz

Pizazz is one of those unusual words, that sounds kind of cool, but is a bit vague. In presenting terms, we...

Episode #141: Satoru Hiraga, Chairman, Marsh Brokers Japan

Mr. Hiraga initially worked in banking in Japan for ten years, in what has now become Mizuho, before he went...

Episode #177: How To Get Cooperation From Others?

The hero’s journey is for the very, very few. The reality is there are more of us who need the cooperation ...

Episode #277: Too Short, Too Long Speeches

This was a gala affair for a very worthy cause. A grand setting. Beautiful ladies in evening gowns, men res...

Episode #140: Tae Ho Kim, President en world Japan

Tae Ho Kim was previously President of Nihon Inter Electronics Corporation from May 2013 -2017, before becom...

Episode #176: Dumb Smart People

Education can be a barrier to intelligence sometimes. This is often the case with people educated in very h...

Episode #276: How To Have A Positive Mindset

How do we set up a positive mindset? More importantly how do we set it up from morning when we awake and wh...

Episode #139: Yuko Furuichi, President and CEO of Comexposium Japan

Yuko Furuichi is the President and CEO of Comexposium Japan. In 2007 she was a media personality and talent...