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Episode #228: Ending Your FY Powerfully In Japan

Salespeople often fall into a rhythm of easing off as the year-end approaches, especially in Japan, where th...

Episode #227: Getting Trust In Japan

Leaders often rely on “automatic trust,” stemming from their authority, to gain compliance from team members...

Episode #226: Using Slide Visuals In Japan

Many people ask us at Dale Carnegie, what should I do with preparing my slide deck for my key note presentat...

Episode #225: Needed Basics in Sales In Japan

We get lazy. We start cutting corners. We get off our game. We chill, cruise and take the foot off the pe...

Episode #224: Will They Follow Your Ideas In Japan?

Before Shinya Katanozaka became President of ANA Holdings he came up with a genius idea. Allow the passenge...

Episode #223: Inspiring Your Audience

Whenever I am in the USA, I love watching the different television preachers in action. I noticed they are ...

Episode #222: Customer Service Is Your Brand

You really appreciate the importance of brand, when you see it being trashed. Companies spend millions over...

Episode #221: Leading With R.E.A.L.

We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations compos...

Real Listening Skills In Japan

Sales people are always under pressure to meet their targets. In high pressure situations, this creates cer...

No Robots For Our Leaders

Basically your job is toast. There is a machine or there will soon be a machine that can do it faster, bett...

The Brand Won't Save You

My eyes are closing. I am struggling to stay awake. There is something about this presentation that is not...

Dealing With Price Resistance

Pricing is usually set by the boss and salespeople are just there to get out and sell at that designation. T...

Don't Tell It Like It Is In Japan

You have to tell people how it is or you will lose power and authority. If you swallow what you want to say...

Capturing Your Audience

We can speak to a group and then there is another level, where we try to captivate our audience. What makes...

Episode #220: Close The Gap With Your Audience In Japan

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese law...

Superior Customer Service In Japan

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #219: Be A Showman When Selling In Japan

Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con ...

Episode #218: Unleash Your Own Insights When Presenting In Japan

In our lives, we have harvested a lot of experiences, which we can use in our presentations. If we were bet...

Episode #217: Sales Is Simple In Japan

Imagine my surprise, as an expert in sales training, when I meet salespeople who have not spent even one sec...

Episode #216: Future Staff Requirements In Japan

Japan loves rote learning and parents will pay cram schools to get their kids fully tuned up and on to the e...