Podcast

Episode #43 Old School Japanese Service

Customer service is a crowded field, with so many consumer products and services duking it out for survival....

Episode #331 Luke Verwey-Japan Year One- What I Have Learnt As A Leader

Luke Verwey has been running Nielsen Japan for a little over a year and I wanted to ask him about his experi...

Episode #156: How To Control Your Reactions During Q&A

Creating and delivering the presentation sees you in 100% total control. You have designed it, you have bee...

Episode #42 Presentations Backed By Evidence Do Better

It is a fine line we have to tread. We want to be supplying data etc as evidence to support what we are say...

Episode #330: Harry Hill- From Zero to $700 Million

Today we have an interview with Harry Hill the ex-CEO of Shop Japan. He went from being an English teacher ...

Episode #155: How Many People Should Present

Often, we are presenting as a team and more than one speaker may be involved. Is that ideal or are we bette...

Episode #41 How Do You Make People Feel

Maya Angelou noted, “I’ve learned that people will forget what you said, people will forget what you did, bu...

Episode #329: The Leader Imposter Syndrome

In any field the people at the top can be plagued with self-doubt. It is especially prominent in the artist...

Episode #40 Bad Buyers

The Buyer is God not King in Japan and that difference is huge here. There are so many cases of buyers trea...

Episode #328: The Five Drivers Of A Positive Workplace

As the leader you set the culture and tone of the form. In Japan, up until a few years ago, you could get a...

Episode #39 Keys To Owning The Room When Presenting

Should the business presentations world be a democracy where anyone can speak? Actually no. Who wants to s...

Episode #327: Leader First Impression Success

In our presentation training classes we ask the participants, “how long does it take for you to make a judgm...

Episode #37 The Death Valley In Sales

Sales is an emotional roller coaster. It is also a roller coaster of results. We have sales rolling in and...

Episode #326: The Mental Game Of Coaching In Business

Today there is a lot of discussion about conscious and unconscious bias in the workplace, especially when di...

Episode #36 Conquering Public Speaking Nervousness

Anyone presenting in public eye is going to experience fear. I am a veteran, having done over 500 public sp...

Episode #325: Leading The Firm From $150 Million To A $BIllion

Today we interview Mt. Yasuaki Mori, previous CEO of Infineon Technologies. Mori san was President there fo...

Episode #35 People Issues Are Always Hard

Dale Carnegie Training conducted a global survey to examine what are the key people issues organisations are...

Episode #324: Why Coaching Is So Important Today

We all accept that high performance athletes need high level coaches. What about in the work place? Are we...

Episode #34 The Holy Grail Of Sales

We hadn’t thought of that or we hadn’t planned for that are holy grail of sales. This is what the client is...

Episode #323: What Sort Of Coach Are You

Many Japanese executives have grown up in the “tough love” school of OJT – On The Job Training. They were sc...