Podcast

Episode #371: Furloughs And Firings Trigger Fear and Loathing Toward Leaders

Leaders do dumb things and sometimes they have to do difficult things. The line between which is which can ...

Episode #138: Be Careful Of Friendly Fire When Selling

Sales is usually a solitary life. You head off to meet customers all day. Your occasional return to the of...

Episode #72 How To Meet And Connect With New People

How is everyone’s kafunsho or allergies to the cedar and cypress pine tree pollens going? Don’t worry, I a...

Episode #190: One Critical Key For Both Online and In-Person Presenting Success

Lockdown has ended in Japan and we are caught in a sort of phony war, where neither online nor in-person has ...

Episode #370: How Leaders Can Do A Better Job Of Engaging Their Staff

Many decades ago, I remember a visiting Korean business delegation coming to my home town of Brisbane. At t...

Episode #137: Storytelling In Sales For Fun and Profit

Salespeople are brilliant on telling the client the detail of the product or service. When you think about h...

Episode #71 Create Great Customer Service Every Occasion

Well this is the time everyone is driving their results over the line, with the approaching financial year e...

Episode #189: Today's OnLine Presenters Are Demented One Dimensionals

Webinar and after webinar, I see presenters delivering such substandard efforts that I quiver with fear for t...

Episode #369: How To Join The Culture Champion Workplaces – Part Three

In Part Two we have looked at getting engagement, having transparency and the impact of tech. One issue can...

Episode #136: Customer Service - Problems and Solutions

Things go wrong. Deliveries don’t turn up or are incorrect. Dates and deadlines are missed. The quality p...

Episode #70 Get Your Presentation Rhythm Going

We hear a lot about the current age of disruption but it is also the age of distraction. If you are a speak...

Episode #368: How To Join The Culture Champion Workplaces – Part Two

In Part One, we have looked at how to identify the culture in the organisation and if it is a keeper, the nu...

Episode #68 Negotiating. What Is Your Preferred Process

Negotiating is one of the dark arts isn’t it. The problem for most of us is that we usually spend very litt...

Episode #69 Nice Or Nasty Bosses

Boss positions over others are often the last refuge of insecure people. They are like little Napoleons, bo...

Episode #188: When Is High Energy Over The Top

Recently, I was watching a presenter online, teaching others how to do online presentations. Man, he was rea...

Episode #367: How To Join The Culture Champion Workplaces – Part One

Harvard Emeritus Professor James Heskett’s comparative study of the impact culture has on corporate financia...

Episode #135: Why Everyone Hates Salespeople

We don’t deserve it, well most of us don’t deserve it, but there is a very strong negative perception of sal...

Episode #67 The Biggest Myth In Presenting

Urban myths usually spring from a scintilla of truth and then morph into something unrecognizable from the o...

Episode #187: How To Moderate Online Meetings

It is a curious word “moderate”. It means “make or become less extreme, intense, rigorous, or violent”. The...

Episode #366: Leadership For Sales Managers In The Online World

Covid-19 hit business in Japan like a brick thown through a shop window. All of a sudden everything was a m...