Podcast

Episode #140: The Mental Game Of Sales

There are two players in this mental game of sales. The buyer and the seller and they are playing with enti...

Episode #74 Value Understanding In Sales

Happy sight. Our office location in Akasaka is a good one because the streets around here are full of trees ...

Episode #192: Oh Yeah, Another Critical Key for Both Online and In-Person Presenting Success

So far I have looked at the eye and voice power aspects when presenting, whether you are full form in front o...

Episode #372: Leading Remotely But Keeping Close With Staff

Leaders who are remote from staff have long been identified as a problem. They don’t delegate, preferring t...

Episode #139: Keep Selling After The Sale

The sales agreement is followed by the delivery of the product or service. In some cases they are immediate...

Episode #73 Speaker First Impression Mastery

If you are in Tokyo, are you enjoying the early flowering cherry blossoms yet? A fantastic pink canvas is h...

Episode #191: One More Critical Key for Both Online and In-Person Presenting Success

Previously I talked about the importance of eye contact when presenting, whether online or in the venue with ...

Episode #371: Furloughs And Firings Trigger Fear and Loathing Toward Leaders

Leaders do dumb things and sometimes they have to do difficult things. The line between which is which can ...

Episode #138: Be Careful Of Friendly Fire When Selling

Sales is usually a solitary life. You head off to meet customers all day. Your occasional return to the of...

Episode #72 How To Meet And Connect With New People

How is everyone’s kafunsho or allergies to the cedar and cypress pine tree pollens going? Don’t worry, I a...

Episode #190: One Critical Key For Both Online and In-Person Presenting Success

Lockdown has ended in Japan and we are caught in a sort of phony war, where neither online nor in-person has ...

Episode #370: How Leaders Can Do A Better Job Of Engaging Their Staff

Many decades ago, I remember a visiting Korean business delegation coming to my home town of Brisbane. At t...

Episode #137: Storytelling In Sales For Fun and Profit

Salespeople are brilliant on telling the client the detail of the product or service. When you think about h...

Episode #71 Create Great Customer Service Every Occasion

Well this is the time everyone is driving their results over the line, with the approaching financial year e...

Episode #189: Today's OnLine Presenters Are Demented One Dimensionals

Webinar and after webinar, I see presenters delivering such substandard efforts that I quiver with fear for t...

Episode #369: How To Join The Culture Champion Workplaces – Part Three

In Part Two we have looked at getting engagement, having transparency and the impact of tech. One issue can...

Episode #136: Customer Service - Problems and Solutions

Things go wrong. Deliveries don’t turn up or are incorrect. Dates and deadlines are missed. The quality p...

Episode #70 Get Your Presentation Rhythm Going

We hear a lot about the current age of disruption but it is also the age of distraction. If you are a speak...

Episode #368: How To Join The Culture Champion Workplaces – Part Two

In Part One, we have looked at how to identify the culture in the organisation and if it is a keeper, the nu...

Episode #68 Negotiating. What Is Your Preferred Process

Negotiating is one of the dark arts isn’t it. The problem for most of us is that we usually spend very litt...