Podcast

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #214: Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Di...

Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #570: Navigating Going For It And Blowing Yourself Up In Japan

I am a maniac. A less charged descriptor might be an “enthusiast”. Now Japan is a country chock full of e...

Episode #396: No Zen Needed In Sales In Japan

I belong to Dan Slater’s Delphi Network and every week his newsletter contains unattributed quotes from CEO ...

Episode #396: Which Version Of Joe Biden Are You As A Presenter?

American politics is a must watch for the rest of us. Whoever becomes the next President will have major ra...

Business Lessons Straight From The Karate Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #213: Nicolas Villeger, Founder & Managing Director, Tradentry

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and ...

Episode #220: Close The Gap With Your Audience

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese law...

Episode #569: Delegate Or Disappear In Business In Japan

They are not making as many Japanese as they used to. Every year we get these headlines about the new lows...

Episode #395: The Thrill Of The Hunt In Sales In Japan

There are farmers and hunters in sales and both are needed in organisations. The hunters are energised by l...

Episode #395: A Tale Of Three Speakers In Tokyo

What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW ...

Episode #320: Client Contact Insights In Japan:

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute be...

Episode #212: Bernard Delmas, Lead Independent Director, Nissan Motor Corporation

Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin ...

Episode #211: Christian Mecker, President Bosch Mobility South And East Asia

Previously Christian was VP Sales and Application Diesel Systems Robert Bosch, General Manager Robert Bosch ...

Episode #210: Tim O’Rourke, Country Manager, Meltwater Japan

Previously Tim has held a number of roles with Meltwater: Area Director, Managing Director Australia, Senior...

Superior Customer Service In Japan

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning arou...

Episode #218: Unearth Your Own Insights When Presenting In Japan

In our lives, we have harvested a lot of experiences, which we can use in our presentations. If we were bet...

Episode #217: Sales Is Simple In Japan

Imagine my surprise, as an expert in sales training, when I meet salespeople who have not spent even one sec...

Episode #568: Business Opportunities In Japan