Podcast

Episode #147: Why We Mess Up Customer Service

Poor customer service really irritates us. When we bump into it, we feel betrayed by the fIrm. We have pai...

Episode #85 Where Should I Stand When I Am Presenting

Most presenters fail to consider the importance of where to stand when presenting. We will go into some det...

Episode #202: How To Become A Much Clearer And Better Regarded Presenter

Waffle. This is the enemy of speakers and presenters. Ums and Ahs are obvious fillers. We all recognise th...

Episode #146: Typical Japanese Salespeople's Objection Handling Issues

Getting pushback, rejection, disinterest when you present your solution to the client’s problems is the natu...

Episode #84 How To Master The Daily Info Tsunami

The pace is unrelenting. The world is producing information at a prodigious rate and somehow we are suppose...

Episode #201: Energy Makes Such A Difference In The Online Small Screen

Trapped in a small screen in the corner of the monitor has become everyone’s reality when we have group meeti...

Episode #384: Leadership Principles Are An Absolute Must

Harvard Business School, Stanford Business School and INSEAD Business School are all awesome institutions. ...

Episode #383: How Decisions Are Really Made Inside Japanese Companies

The President of a company is a very powerful force. They drive the direction, the strategy and the culture...

Episode #145: Generating Your Own Leads In Sales

Marketing plays a key role in generating leads. They are trying to maximise the accuracy of the segmentatio...

Episode #83 New Client Acquisition

If we don’t have a nice flow of new clients we cannot expand the business or replace clients who have droppe...

Episode #200: Business Presentations Are Not Boring, But You May Be

We have all grown up in business watching internal presentations at our firms. It might be a big announcemen...

Episode #382: Leaders Need To Empty Their Cup

Tokusan the scholar visited Ryutan the Zen Master to learn about Zen. Tokusan was a very smart fellow and v...

Episode #82 Using Your Hands

New clients are the lifeblood of businesses. Keeping clients is difficult, things change and they disappear...

Episode #381: Key Competencies Needed To Lead Others (Part Two)

In Part One we looked at two broad categories of leadership competences around being Self-Aware and having A...

Episode #81 Professional Leader As The Coach

Leaders become leaders because they were the best at their job, their tasks, their function. They are promot...

Episode #199: Why Your Posture Is Important When Presenting

“Don’t round your back”, “Stand up straight”, “Pull your shoulders back”, are common parental commands when w...

Episode #380: Key Competencies Needed To Lead Others (Part One)

Leading is super easy. You are given the title, the authority, the budget, the power and then you just tell...

Episode #80 True North In Sales

What are we on about with this sales lark? Are we in sales to make our fortune or to make the client their ...

Episode #198: Stand And Deliver When Presenting Online

We have all migrated back to our homes, waiting for the great pandemic to subside, so that when the coast is ...

Episode #379: The Slings And Arrows of Outrageous Fortune Running A Virtual Team

Japan has some set pieces around leadership. The Middle Manager boss sits at the head of an array of desks ...