Podcast

Episode #400: Elements Of Outstanding Customer Service In Japan - Part Three

This is Part Three and is the conclusion of our series on how to provide superior customer service. 1. Go t...

Project Team Management

Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, bu...

Episode #217: Scott Sato, Chairman, AoraNow Inc

Previously Scott was Chairman Circlase Inc, CEO Tricor, President Pasona, Manager EY Scott has an undergradua...

Don’t Tell It Like It Is In Japan

You have to tell people how it is or you will lose power and authority. If you swallow what you want to say...

Episode #573: What Is “Enclothed Cognition” And Why Does It Matter To Leaders in Japan?

I saw a video recently from Rampley and Co in the UK featuring Caryn Franklin, a Fashion and Identity Comme...

Episode #399: Elements Of Outstanding Customer Service In Japan - Part Two

In Part One, we looked at some of the elements we need to be working on in providing excellent customer serv...

Episode #399: Anything We Can Learn About Presenting From Kamala Harris?

I am not an American, so I cannot vote. I always tread the line of neutrality when discussing what is happe...

Minimalist Presenting

Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things ...

Episode #216: Joe Hart, Global President Dale Carnegie & Associates

Previously Joe was President Asset Health, President at Info Ally, Development Director Taubman, and as a law...

Capturing Your Audience

We can speak to a group and then there is another level, where we try to captivate our audience. What makes...

Episode #572: The Leader Is The Face Of The Business In Japan

I meet a lot of CEOs in Japan. I am always out there networking and looking for clients. If they cannot b...

Episode #398: Elements Of Outstanding Customer Service In Japan - Part One

Customer service in Japan is pretty good by comparison with most other countries. To me, it is polite yet i...

Episode #398: I Agree With Trump

As an Aussie, I can’t vote in the American elections, so I am a casual observer of what is going on. I was w...

Project Management Fundamentals

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount...

Episode #215: Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink

Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Cons...

Episode #571: Joe Biden’s Lessons On Destroying Your Leadership Credibility For Japan CEOs

Being an Aussie I don’t have the right to select the next US President or get involved in American politics...

Episode #397: Joe Biden Couldn’t Sell His Message And What About You?

Watching Joe Biden destroy himself during the debate with Donald Trump was painful. He was appealing to the...

Episode #397: Should We Present In Japan When We Are Not In Good Health?

Joe Biden gave a disastrous debate performance. His team floated the idea that he had a cold and that was wh...

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #214: Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Di...