Podcast

Episode #223: Inspiring Your Audience

Whenever I am in the USA, I love watching the different television preachers in action. I noticed they are ...

Episode #580: No Legacy Leadership In Japan

Have you ever had the experience of leaving a job and seeing your successor screw it up? We spend so many ...

Episode #406: Victor Antonio You Are Wrong About Weasel Words In Japan

I am a great fan of Victor Antonio, who writes books, gives lectures and training on sales. I listen to his...

Episode #406: Should We Lie In Our Presentations In Japan?

This seems a ridiculous construct – of course we when we are presenting in business we shouldn’t lie. Howeve...

Episode #323: How To Reply To The Buyer’s “No”

What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is wha...

Episode #223: Svein Tyldum, CEO March McLennan North Asia

Previously Svein has been in a number of roles at Marsh McLennan: Country Corporate Officer Japan, Chief Exe...

Episode #222: Customer Service Is Your Brand

You really appreciate the importance of brand, when you see it being trashed. Companies spend millions over...

Episode #579: Leaders Embracing Change In Japan

Is change good or bad? When I was promoted or received a big bonus, I liked the change from my previous si...

Episode #405: The Required Mindset For Selling In Japan

Salespeople turn up in Japan and expect things to be pretty much the same as where they have come from. Aft...

Episode #405: All Style No Substance Presenting In Japan

It was a big affair. The entire Shinsei Bank retail staff were assembled for a series of updates from the D...

Episode #322: Structure Counts In Presentations

It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common ...

Episode #321: Servicing Customers Well In Japan

All interfaces with the customer are designed by people. It can be on-line conversations with robots or in ...

Episode #222: Shota Adam, Growth Lead, Employee Number One, Koala Sleep Company Japan

Episode #578: “Ichi-Go, Ichi-E” (一期一会) Cherish The Moment Leaders

This Japanese expression “Ichi-Go, Ichi-E” (一期一会), linked to Zen, focuses on transience and can be translat...

Episode #404: Salespeople Hate Organisational Changes In Japan

The denizens of the upper floor, quiet, luxurious C-suites with expensive wall hangings and deep pile carpet...

Episode #404: Speaking With Impact In Japan

Recently I was teaching a class of technical experts to have more impact when they spoke. Like many special...

Episode 321: Servicing Customers Well

https://dale-carnegie.wistia.com/medias/33163492 All interfaces with the customer are designed by people. It...

Episode #221: Leading With R.E.A.L.

We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations compos...

Episode #577: Seven Points For Leaders When Giving Talks

Recently, my social media has been full of short videos of various politicians and supporters giving talks ...

Episode #403 Rationalising Failure In Sales In Japan

“There are no excuses for failing in sales”, is a common ideological position. However, is this really true?...