Podcast

Episode #398: Elements Of Outstanding Customer Service In Japan - Part One

Customer service in Japan is pretty good by comparison with most other countries. To me, it is polite yet i...

Episode #398: I Agree With Trump

As an Aussie, I can’t vote in the American elections, so I am a casual observer of what is going on. I was w...

Project Management Fundamentals

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount...

Episode #215: Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink

Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Cons...

Episode #571: Joe Biden’s Lessons On Destroying Your Leadership Credibility For Japan CEOs

Being an Aussie I don’t have the right to select the next US President or get involved in American politics...

Episode #397: Joe Biden Couldn’t Sell His Message And What About You?

Watching Joe Biden destroy himself during the debate with Donald Trump was painful. He was appealing to the...

Episode #397: Should We Present In Japan When We Are Not In Good Health?

Joe Biden gave a disastrous debate performance. His team floated the idea that he had a cold and that was wh...

How To Provide Great Customer Service

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute...

Episode #214: Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Di...

Charismatic Leadership

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with ot...

Episode #570: Navigating Going For It And Blowing Yourself Up In Japan

I am a maniac. A less charged descriptor might be an “enthusiast”. Now Japan is a country chock full of e...

Episode #396: No Zen Needed In Sales In Japan

I belong to Dan Slater’s Delphi Network and every week his newsletter contains unattributed quotes from CEO ...

Episode #396: Which Version Of Joe Biden Are You As A Presenter?

American politics is a must watch for the rest of us. Whoever becomes the next President will have major ra...

Business Lessons Straight From The Karate Dojo

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musing...

Episode #213: Nicolas Villeger, Founder & Managing Director, Tradentry

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and ...

Episode #220: Close The Gap With Your Audience

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese law...

Episode #569: Delegate Or Disappear In Business In Japan

They are not making as many Japanese as they used to. Every year we get these headlines about the new lows...

Episode #395: The Thrill Of The Hunt In Sales In Japan

There are farmers and hunters in sales and both are needed in organisations. The hunters are energised by l...

Episode #395: A Tale Of Three Speakers In Tokyo

What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW ...

Episode #320: Client Contact Insights In Japan:

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute be...