Thought Leadership

Hey Leaders - Do You Scowl Or Smile

We all know first impressions are so important and so hard to unwind. Well given we know that, why are we so h...

Create Great Customer Service Every Occasion

This is the time everyone is driving their results over the line, with the approaching financial year end loom...

Educational Trends Not Matching Industry Needs

Japan has a very efficient education system around the basics of reading, writing and arithmetic.  There was a...

Buyer Style Knowledge Is Key

We usually think in terms of cultural differences with the West, when we are dealing with this unique country,...

We Will Get Back to You

Understanding why people don’t buy immediately after your brilliant presentation in Japan is a critical compon...

Buyers Have No Urgency So We Have To Create It

Having a buying need and doing something about it can often be quite disparate ideas. There are many things we...

How to Provide Great Customer Service

Great service is so fleeting and  illusive. You encounter it and then like the morning mist, the next minute i...

Admitting Wrong In Customer Service

Sometimes things go wrong.  Mistakes are made, errors pop up, best laid plans are laid low.  Stuff happens.  H...