Episode #224: Gamification Makes Sales Role Play Fun

An ideal work week for salespeople would start everyday with sales role play with colleagues. When we do serious exercise we warm up to get into prime condition for becoming better at our activities. It is the same with sales, we need to warm up before we interact with clients. We need to get our communication vehicle into top well maintained condition. By practicising what we will be saying to the client we will be so much better when we come face to face or face to screen with the client. Yet, how many people do this every day? How about a couple of times a week? How about never?

Sadly the “never” answer would be the overwhelming majority. Clients don’t need any preparatory work to say, “your price is too high”. Buyers are all given this facility at birth, so they are always ready to go. Salespeople on the other hand, have to work hard at setting up the context for the client, so that the “your price is too high” missile is never launched. Given this reality why aren’t profession salespeople working hard to perfect their skills before they are interacting with buyers?

Too busy would be the typical excuse. Really? What about between 8.00am and say 8.30am in the mornings? Probably everyone has this slot open to them. No one to lead the session is another cop out. What leadership does it take to buddy up and go through different aspects of the sale’s call? None. Every sales team could self regulate and practice with each other. All that is needed is to tell your partner what they were doing well in their role play and then tell them how they could make it even better.

We can also make sales role plays fun. We can set up some variables for variety. We can allocate different personality styles to be played out as the buyer. The Driver – time is money types, “tell me what you want and then buzz off buddy, I’m busy”. The Amiable – “let’s have a cup of tea together and get to know each other better”. The Analytical, “can I get the data to three decimal places?”. The Expressive, “let me grab the whiteboard marker and outline for you why we are going to have a spectacular year this year. Later let’s catch up for Happy Hour and have a few drinks”. The buyer in the role play practices adjusting their communication piece to deal with the different types of buyers.

Another game is the pushback variable game. We have different types of objections written down and placed in a container. Like getting an evil fortune cookie, the role play buyer pulls out the objection and the salesperson has to deal with it on the spot. A few rounds of this and probably most of the typical pushback conversations will have been covered, the random nature of the selection means we have to think on our feet. We can also have another bowl and draw out which personality style is giving us the objection and start coming up with different combinations. For example, the Driver says your delivery reliability is not any good with an aggressive snarl. Are you ready for that and how will you handle it? The next one is the Analytical, so you need to go data, evidence and proof heavy, are you ready for it? Your get the idea.

The storytelling game is another angle. It might be the story of your firm in Japan, or the story of your products. The buyer selects the story theme from the bowl and you have to tell that story in under 2 minutes and thirty seconds. Why this short time frame? We need enough length to get the story pumping , but short enough that we are not boring our audience. Three minutes or more in length and we are pushing things with the listener’s patience. Now here is an interesting question? Do you have your company Japan story ready to go? What about an individual story about particular products? People don’t keep data in their minds, but they are able to retain interesting stories. When I was a kid growing up in Brisbane, I remember the radio DJs telling a bunch of trivia related to my favourite bands. I always thought to myself, wouldn’t it have been more beneficial if they had told stories with something more advantageous to the country, than some rock legend’s doings. The point is we can use stories to make sure the buyer remembers us when they are looking around for a solution. Storytelling is a powerful arrow in our communication quiver.