Episode #345: You Have Not Come Here To Be Comfortable As A Leader

Nikhil Gutpe

The standard dress code is much more formal in Japan than many other countries, even including other Asian countries. Casual Friday, for example, is not a thing here in Japan.

I have had to make sure in meetings, as the boss, that I do not state my opinion first, because then there will just be silence and no one will be willing to speak up. While in other countries, you are free to question the boss, and even say to a certain extent that I do not agree with this, in Japan, it would be a disaster.

One thing that is excellent about Japan is the network of expats. You just need to ask the questions. You hear a big noise about how different Japan is, about how tough it is, but once you get here, and you ask questions of expats, and you experience things with an open mind as to why and how they are occurring, you can pick up simple things and start connecting the dots.

You have not come here to be comfortable. You have come here for the challenge, so throw yourself into it and learn and have fun. Remember you have come to Japan, Japan is not going to change for you, so you need to work out how to go with the flow of what cannot be changed in Japan but influence what you can influence in the patch of Japan that you are being entrusted with.

Nodding and smiling and saying yes does not necessarily mean they agree with you. You need to ask questions in such a way as to the answer might be negative, because if the answer can be given in the affirmative, then they will do so whether or not they actually are saying yes in the way Westerners understand it. Japanese have an extraordinary poker face and body language that is hard to read. So asking questions where the answer might be negative is vital if you are to find out if they are actually in agreeance and things will happen, or they are just saying that they hear what you are saying.

I want my employees to make mistakes, because that way you will learn. If you make the same mistake again, you are foolish. If you make the same mistake a third time, then please find a new job. Making mistakes is not frowned upon at all under my leadership, but the same mistake three times is not acceptable because it means you have not learned from it, and I cannot have someone on my team that cannot learn.

Silos are also something you need to watch out for in Japan, such as silos of individual work space, silos of job descriptions, because they have a drive for perfection and they are very used to not really knowing what other people are doing. The concept of helping each other with their jobs is not very common in Japan so it has been one of the challenges I have faced in Japan in getting my team to do multiple jobs and help each other with those tasks.

To drive improvement, I ask the team to point out what went wrong. They need to develop that awareness of when things are going well or going poorly, as well as if I tell them what went wrong, there is a chance they will not accept it and then our solution implementation is going to negatively impacted.

I work hard to build a one on one bond with my employees so trust is shown and more easily reciprocated. We also have no clocking in, clocking out machines, no walls, glass everywhere. It is a very specific and intentional approach towards creating trust. Trust does not come with telling someone that you trust them. Trust comes from actions and behavior and how you create the environment.

One thing I tell my team a lot is to keep your ego out of it. It is not about me being right or you being right or anyone being right. It is about the best solution for that problem in alignment with the company strategic priorities.

When a solution presented by a staff member shows a lack of alignment with the company strategic priorities, then I know I have a bigger problem, which is that they do not understand the strategic vision and this is a real issue. So I make sure that we constantly reaffirm the company strategic priorities in our meetings, our overarching value is `good for you, good for the company.

It is easy to digress and get distracted in life, in business. So you need to keep re-focussing on the priorities and a good way to do that is via constant reaffirmation of the overarching values and mission.
Businesses in Japan are always facing the dual issue of delivering 100% at the cost that the consumers want. It’s a constant battle for all companies. This is one of the `Japan only` issues. In other countries, 90% delivery is fine.

The other part of leadership is the expat`s families. If they are not comfortable, if they are not enjoying the place, then the leader will not last long. It takes effort and the right mindset. It takes learning Japanese, even just a little bit, because extra effort in understanding Japan`s culture is very much respected overall by the Japanese.