Episode #251: Ownership Versus Dictatorship In Leadership

Leading people can be easy, if you want to be a total dictator and just order everyone around. The way of doing everything has to be specified and the detail has to be scrutinised within an inch of its life, all the time. All the ideas have to come from you and all you want is passive acceptance from the team. They are the arms and legs and you are the brain, in super command mode. Actually there are plenty of leaders like that in Japan.

The control part works just fine because you are in control of everything. This means your entire day is broken up in firing out orders and then checking to make sure they were executed in the exact format you had specified. This uber control method has a lot of consistency and predictability to it. Compliance heads love this environment, because it is all about controls. This is the Theory X leader that Douglas McGregor wrote about in his study of motivation. The leader working on the basis of strict controls and severe penalties for non-compliance.

At a certain point of scale though, this breaks down because you just can’t manage enough time in the day to interact with each person individually or check up on their work directly. This is where you need middle managers. You can apply this same management technique to Middle Managers, but you personally are removed no from the front line.

You are also limited to how much innovation you can expect in the business. This would be fine, if there were no competitors in the market and that they also were not innovating. That never happens, so while we are gaining super control over our own business, we are handing the field over to our competitors who can out innovate us.

We also face succession planning problems. Who can move yup through the ranks and lead, if all potential leaders have grown up on hand held spoon feeding by the bog boss? We need capable people to take over. The issue is capable people will quit that type of environment, because they have their own ideas and aspirations and they feel suffocated by all of this top down dictatorship.

We know that people will feel ownership of the world they help to create. This invites us as leaders to involve our people in the business we are running. We want their engagement. If they are not engaged why would they care about doing things better. To get innovation we need engagement, to get engagement we need to provide a sense of ownership.

What happens though when the person you look to for leadership, for innovation, for creating ideas doesn’t come to the party. Japan is a country of following orders and many people are happy with that. Tell me what to do and I will do it very well, but don’t ask me what to do.

This isn’t all that helpful when we are trying to skate to where the puck is going to be in business. We have no clear road map of the future and we have to think about what our business will look like in five years time. What will the marketplace look like then, our competitors, our suppliers, etc. The boss can’t tell you that. We all have t work together to divine the future and then make our plans on that basis.

As a leader we can be making a big effort to give ownership of this process to our subordinates, but we notice that some grab the chance and others don’t. People in Middle Management have been given the opportunity to come up with their vision for the department for the future and that have produced exactly nothing after many months. What do we do?

We may instinctively feel that we need to give people ownership, so the dictator role model is ruled out. But we notice they are not thriving in this “you own the business” environment. The first thing to realise is that not everyone is like you or wants to be like you as a leader. Some people need a dictator to tell them what to do here in japan. That would be you, so play that role.

You may decide that your leadership team cannot carry the weight of someone who can only do what they are told and who cannot take ownership. Often, these people are functional experts who are deep, deep in heir craft and you cannot lose their expertise. This is the classic case of people being promoted into leadership in Japan based on age, stage or speciality. They were not raised above the crowd based on their leadership capability and were given no training in how to lead.

You may need to put someone above them, who can be the actual leader and keep them in their functional day to day supervisory role. That way you don’t lose them, but you can also call on someone else for the ideas and participation at a more senior level. Or you can become the brains of the outfit for their department and just tell them what needs to happen and then supervise the execution of the plan.

The key point is to play to the strengths of the team members. We're going to do better by elevating their strengths than trying to eliminate their weaknesses. Think about yourself - how many of your own weaknesses have you been able to successfully eliminate? You have 100% control over yourself, but you probably haven’t been able to eliminate the weaknesses of your direct reports. Build on their strengths and get the right people on the right bus and sitting in the right seats.

Engaged employees are self-motivated. The self-motivated are inspired. Inspired staff grow your business but are you inspiring them? We teach leaders and organisations how to inspire their people. Want to know how we do that? Contact me at greg.story@dalecarnegie.com

If you enjoy these articles, then head over to dalecarnegie.com and check out our "Free Stuff" offerings - whitepapers, guidebooks, training videos, podcasts, blogs. Take a look at our Japanese and English seminars, workshops, course information and schedules.

About The Author

Dr. Greg Story: President, Dale Carnegie Training Japan

Author of Japan Sales Mastery, the Amazon #1 Bestseller on selling in Japan and the first book on the subject in the last thirty years.

In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development. Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making and become a 30 year veteran of Japan.

A committed lifelong learner, through his published articles in the American, British and European Chamber journals, his videos and podcasts “THE Leadership Japan Series”, "THE Sales Japan series", THE Presentations Japan Series", he is a thought leader in the four critical areas for business people: leadership, communication, sales and presentations. Dr. Story is a popular keynote speaker, executive coach and trainer.

Since 1971, he has been a disciple of traditional Shitoryu Karate and is currently a 6th Dan. Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.