Episode #14: How to Speak to Unruly, Alcohol Fuelled Crowds

Booze and chat are the enemy of event programme speakers. The level of audience rudeness, especially here in Japan, is gobsmacking. Japan is such a polite society with a couple of exceptions and this is one of them. You may be the speaker or you may be the warm-up act. When you are in the MC role, about to introduce the programme speaker, avoid the charisma by-pass problem of no presence in the room. I recently saw a giant of a man, fulsomely mustachioed, boasting a hulking frame, draw up to the microphone and in a tiny faint voice try and call the assembled imbibing masses to order with zero impact. We need to do better than that.

Welcome back to this weekly edition every Tuesday of "THE Cutting Edge Japan Business Show"

I am your host Dr. Greg Story, President of Dale Carnegie Training Japan and we are bringing the show to you from our High Performance Center in Akasaka in Minato-ku, the business center of Tokyo.

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Before we get into this week’s topic, here is what caught my attention lately.

The Abe Cabinet has been trying to attract foreign talent to Japan to make up for the population decline here. However according to the 2017 IMD World Talent ranking index, Japan ranked 51stout of 63 nations in appeal for highly skilled foreign workers. Jose Caballero, senior economist at the IMD World Competitiveness Center questioned “Will the local workforce be enough to develop the technology they need?”. Japan faces a shortage of workers in frontier IT such as big data, artificial intelligence, information security and the Internet of Things. Japan ranked 27thglobally in overall digital competitiveness. It ranked near the bottom for its use of big data and analytics in business decision-making. The barriers to foreigners to come and work here included language and rigid business practices. Somehow I don’t see either of those two obstacles going away anytime soon.

This is episode number 14and we are talking about How to Speak To Unruly Alchohol Fueled Crowds.

Soredewa ikimasho, so let's get going.

The Master of Ceremony (MC) goes to the microphone to get the programme underway but the audience are oblivious, caught up in their own riveting conversations. The situation is much worse at receptions where alcohol is already flowing and the people down the back are generating a jetliner roar that drowns out the speakers. Apart from bone fide members of Imperial Families, everyone is fair game in the “let’s ignore the speaker” stakes. Cabinet Ministers, eminent leaders, famous personalities all struggle to get the attention of the crowd. When it is our turn, what can we humble beings do about this?

Here are some ideas that will shut down the noisy rabble and provide a proper platform for the speaker to be heard.

Make sure to turn off the background music well before you are ready to start. Surprisingly, this is often forgotten by the organisers. Speakers should not try to compete with irritating white noise in the background, so check this will be done before you are due to launch forth.

Preferably always have someone else introduce you. Their job is to quiet the room in preparation for your presentation. This doesn't always go to plan though, because it can be a lucky draw on who introduces you. Usually, they are not skilled speakers themselves and so they may do a lame job at best.

If you are in the MC role yourself, about to introduce the programme speaker, avoid the charisma by-pass problem of no presence in the room. I recently saw a giant of a man, fulsomely mustachioed, boasting a hulking frame, draw up to the microphone and in a tiny faint voice try and call the assembled masses to order. He had absolutely no success, so even an imposing physical presence is no guarantee to cut through the clatter.

On the other hand, if you worry about speaking behind high podiums and appearing to your audience as a stylish coiffure just peaking above the water line, always arrive early and have the event staff provide a small raised dais for you. We always want the audience to easily see our face. Even better, dismiss the podium altogether, because now we can use our body language to maximum effect.

As noted, voice projection is key for cutting through crowd noise. Today’s microphone technology is very good, so you don’t need to have a stentorian voice to be heard. However, placing the microphone too close to your mouth creates dissonance, making it harder to hear you. Mysteriously, some speakers have the opposite problem and hold the microphone so low that there is almost no sound being heard. These errors are easily avoided if you just hold the microphone about a hand’s spread in front of your mouth and speak across the top of the microphone mesh.

Find out when we come back from the break

Welcome back. When you face a challenging noisy crowd, make sure to hit the first few words very hard. To get things going, start with a strong “Ladies and Gentleman” with power invested into the first word and remember to draw that first word out slightly (Ladieeeeees) – elongate it for effect . Now include a small pause before a strong finish to the phrase. This will generally shut the room down and gather everyone’s focus on the speaker. If it doesn’t produce that “hear a pin drop” silence, then go again with strong voicing of the next phrase, “May I have your attention please”.

I have seen speakers using assorted cutlery to bang on a glass, to create a chime that signals it is time to “shut up everyone and listen”. It works, however, one word of warning - don’t speak while pounding. Let the chime effect work for you and when the peer pressure builds to a point where you have achieved silence, put the glass down, pause and then start. Why pause? This builds anticipation and curiosity, both of which work in our favour when trying to get attention to what we are saying.

Similarly, you can also use powerful music to drown out the crowd’s babble and make them listen to what is coming next. Just a short piece will do, as it signals action is about to commence and people will switch their gaze to you at the front of the room. After the music ends, again use a slight pause and then start.

We can’t be effective communicators if people are not listening, so our first task is to quiet the room. Using these techniques will produce the right break in the chaos for your message to be heard.

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In episode 15 we are talking about How To be Likable and Trustworthy In sales

Know, like and trust is the sales mantra and if any of these three are missing, then no sale. So okay, how do we build likeability and trust? Find out the answers to these questions and much, much more next week.

So Yoroshiku Onegai Itashimasu please join me for the next episode of the Cutting Edge Japan Business Show.

Until then, create seriously massive levels of success. We are here to help you do that. Dale Carnegie Training Japan has only one direction in mind for you and your business and that is UP!!!