Episode #214: No Excuses In Sales In Japan

“I would be able to sell a lot more except for all the external factors over which I have zero control”. Actually, you have never heard this line of argument before from a salesperson. This is because this statement is an honest appraisal of what they see as the problem, but they don’t express it that way. Instead they bitch about the boss, the market, industry changes, currency movements, the sales materials, the pricing and everything else but their pathetic sales ability.

Are they accessing all the good information available to become better? No. They are not bothering, because they don’t see any correlation between their lack of an internal motivation to study to become better and their non-realization of sales success.

People wind up in sales by accident. The turnover of salespeople is very high because it is a metrics based game. The numbers tell against you when you are failing and in short order you disappear. The companies invest nothing, preferring the law of the jungle to sort out who stays and who goes.

Salespeople have more than enough resources to self-educate themselves about the finer points of sales. Here is how complicated this is: learn how to ask the client questions about what they need; listen carefully to the answers; tell them you either have a relevant solution or that you don’t; if you do, provide explanations that justify the trade off between the value you bring and the price you charge; supply it and follow up.

This is what they do instead: tell the client all the details about the product or service without having any clue as to whether this is what they need or not; if they don’t have what the buyer needs, then try to force the square peg into the round hole and give them what you have any way, even if it doesn’t really fit; burn that client and move on to the next buyer.

Let’s study, apply the knowledge, keep studying, keep applying, without pause. There has never been a better time to be in sales, because there is so much rich education material available about how to become a true professional. No more excuses baby, get to it.